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REFUND POLICY
Effective Date: July 1, 2026
At Neovidya Private Limited, we are committed to delivering quality online education through our learning platform. We encourage all users to review course details carefully before making a purchase.
1. Eligibility for Refund
A refund may be considered if:
- The learner has not accessed more than 20% of the course content.
- The course purchased is not a live training program, webinar, or certification exam.
2. Non-Refundable Services
Refunds will not be provided for:
- Courses completed or substantially accessed.
- Live classes, workshops, webinars, or mentorship sessions already attended.
- Downloadable study materials, e-books, or digital resources.
- Certification or examination fees.
- Subscription renewals after the billing date.
3. Technical Issues
If a learner is unable to access a purchased course due to a technical issue on our platform, our technical support team will make every effort to resolve the issue. Refunds will only be considered if the issue cannot be resolved within a reasonable time.
4. Refund Process
- We have a 48-hour refund, return, and replacement policy.
- If a refund is approved, the amount will be credited to the customer’s original payment method within 5–7 business days.
- Payment gateway or banking charges, if any, may be deducted.
5. Contact for Refund Requests
For refund-related assistance, please contact:
Email: 📧 info@neovidya.co.in