Privacy Policy
Effective Date: July 1, 2026
Last Updated: July 1, 2026
Welcome to Neovidya Private Limited (“Neovidya”, “Company”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile applications, or use our educational services.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you register or interact with our services, we may collect:
- Full Name
- Email Address
- Mobile Number
- Date of Birth
- Address
- Educational Information
- Organization/Institution Name
- Profile Photograph
Account Information
- Username
- Password (encrypted)
- Learning preferences
- Course enrollment details
- Certificates earned
Technical Information
We automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Internet Service Provider
- Date and Time of Access
- Pages Visited
- Referring Website
- Device Identifiers
Cookies
We use cookies to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Enhance user experience
Users may disable cookies through browser settings.
2. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Deliver educational content
- Process course registrations
- ssue certificates
- Improve learning experience
- Provide customer support
- Send notifications
- Process payments
- Personalize content
- Analyze website performance
- Prevent fraud and misuse
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information.
We may share information with:
- Payment Gateway Providers
- Cloud Hosting Providers
- Email Service Providers
- Analytics Providers
- Government Authorities (where legally required)
- Business partners providing educational services
4. Data Security
We implement industry-standard security measures including:
- SSL Encryption
- Secure Servers
- Firewalls
- Password Encryption
- Access Controls
- Regular Security Monitoring
- Backup and Disaster Recovery
fulfill the purposes described above.
Although we strive to protect your information, no method of internet transmission is completely secure.
5. Data Retention
We retain your information:
- While your account remains active
- As required by law
- For academic records
- For dispute resolution
- For tax and accounting purposes
Retention Period
Information is retained only for the period necessary to fulfill the purposes described above.
Data Type Retention Period Account Information Until the account remains active or as required by law KYC & Verification Documents As required under applicable regulatory requirements Transaction Records As required under applicable financial and tax regulations System Logs Up to 12 months or as required for security purposes Customer Support Records Up to 24 months after resolution Technical & Security Logs As necessary for monitoring, audit, and security compliance
After retention periods expire, data is securely deleted or anonymized.
6. Children's Privacy
Our services are intended for users aged 13 years and above.
If we learn that we have collected personal information from a child without appropriate parental consent where required, we will promptly delete such information.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Update inaccurate information
- Delete your account
- Request data portability
- Withdraw consent
- Restrict processing
- Object to marketing communications
To exercise these rights, contact us using the details below.
8. Payment Information
We do not store your complete debit card, credit card, or banking information on our servers.
9. Cookies Policy
Our website uses cookies to:
- Keep users logged in
- Remember preferences
- Improve website functionality
- Analyze visitor behavior
- Enhance security
You can disable cookies through your browser settings; however, some features may not function properly.